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Customer Service Executive

Reference: Customer Service
Salary: £24000 - £26000
Job Location: Kirtlington, Oxfordshire, England
Job Type: Permanent
Posted: Thursday, 21st November 2019

Technical Support Specialist – Kirtlington

Our client, an international company based in Kirtlington are currently recruiting for a Technical Support Specialist to join their team.

The Role:

Main duties will include, but not be limited to:

  • Providing first line technical support to customers for hardware and software issues
  • Logging all customer interactions on the SFDC and manage throughout until the issue is resolved
  • Support the continued training and education programme from audiology, to ensure the most up to date product knowledge is maintained at all times
  • Attending trade shows, sales meetings, customer incentive trips, training seminars and any other company functions that will benefit your knowledge of the product
  • Updating Customer Service and Sales Information folders, along with ensuring the RAM kit is up to date
  • Ensuring that all escalated issues and queries are responded to in accordance with corporate guidelines using MST logging
  • Helping to organise product launch plans with the CS team
  • Ensure that all product knowledge is up to date at all times

The Person:

The successful candidate will have the following skills and experience:

  • Excellent interpersonal skills and a consultative approach to technical support
  • A professional phone manner, and the ability to consult via phone, email and electric media
  • Have excellent written and verbal communication skills
  • Knowledge of CRM and finance systems
  • Training experience and presentation skills
  • Software expertise
  • A good knowledge of hearing aid systems is desired, but not essential

Hours: Monday – Friday 09:00 – 17:00, working every other Saturday

Pay: Up to £26,000 per annum

Job Type: Permanent*

Benefits include 25 days holiday, plus your Birthday day off every year! Progression opportunity available, immediate start required.

Contact Information
Name : Liz Blunsdon
Email :
Phone : 01295340034