Customer Care Executive

Customer Care Executive – Kirtlington

My client, an internationally recognised business based in Kirtlington are currently recruiting for an experienced Customer Care Executive

The Role:

Main duties and responsibilities will include, but not be limited to:

• Taking inbound phone calls, placing orders, developing a good rapport with customers and resolving any queries they may have

• Log customer interactions on SFDC and manage through the resolution

• Process returns and repairs within the departments SLA’s

• Maintain product and systems knowledge in order to support customers, especially on a new products

• Ensure customer orders are processed and handled to company procedures and timescales accurately and efficiently

The Person:

The ideal candidate will be expected to:

• Follow all HR policies

• Meet all performance and behaviour expectations outlined in the company performance appraisal

• Establish and maintain positive and productive work relationships with all staff, customers and business partners

• Have a good knowledge of order entry systems

• Knowledge of CRM and Finance systems

• Have an excellent phone manner and the ability to be communicate via phone, email and social media

Job Type: Permanent

Hours: Monday – Friday 09:00 – 17:00

Pay: £19,000 per annum plus on target bonus of 10%

Start Date: 1^st February 2019

You should apply if you are a customer service assistant, customer sales person, customer service executive